1. DEFINITIONS
“Merchant” refers to any entity whose products or samples can be redeemed via the Site.
“Services” means the services provided by “Freemore” on the Site.
“Site” means “Freemore” or “we” or “us” or “our” means “Freemore Limited” .
“User Account” means the user account set up by a user of the Site and/or Services.
2. REGISTRATION
2.1 Registration is not required to use most of the functions of the Site or to access most of the Services. However, registration is required to redeem. This is so that we can provide you with easy access to print your delivery orders, view your past activities and modify your preferences.
2.2 If you are discovered to have registered multiple User Accounts using a single postal mailing address to abuse the Site or system, they will be deleted automatically without prior notification.
2.3 Each person is permitted to register only once, upon which a User Account will be created.
2.4 If you are under 18 years of age, please seek parental consent before registering.
2.5 Registration is only limited to persons who hold a Hong Kong postal mailing address.
2.6 Freemore reserves the right, at its sole discretion, to refuse or revoke registration to any applicant, and we are not obliged to give a reason for doing so.
2.7 You warrant that your registration details, including but not limited to your name, mobile number, email address and date of birth, are true and accurate at all times and that you shall not impersonate any person or entity. You will maintain and promptly update the information in your User Account to keep it true, accurate, current and complete. Our Privacy Policy shall apply in respect of any such information provided by you.
2.7.1 If you have any questions about the processing of your personal data or about our Policy, if you do not accept the amended Policy, if you wish to withdraw any consent you have given us at any time, or if you wish to update or have access to your personal data, you are welcome to contact us.
2.7.2 All requests for correction or for access to your personal data must be in writing. We will endeavor to respond to your request within 30 days, and if that is not possible, we will inform you of the time by which we will respond to you.
2.7.3 We may be prevented by law from complying with any request that you may make. We may also decline any request that you may make if the law permits us to do so.
2.7.4 In many circumstances, we need to use your personal data in order for us to provide you with products or services which you require or have requested. If you do not provide us with the required personal data, or if you do not accept the amended Policy or withdraw your consent to our use and/or disclosure of your personal data for these purposes, it may not be possible for us to continue to serve you or provide you with the products and services that you require or have requested.
2.7.5 We may charge you a fee for responding to your request for access to the personal data which we hold about you, or for information about the ways in which we have (or may have) used your personal data. If a fee is to be charged, we will inform you of the amount beforehand and respond to your request after payment is received.
2.8 Once registered, you shall be the sole user and operator of your User Account.
2.9 All User Accounts must be registered with a valid email address that you access regularly, in order that, among other things, moderation emails (where required, including notification emails in respect of registration) and notification emails in respect of redemptions made by you may be sent to you. Any User Accounts which have been registered with temporary email addresses may be closed without notice. We may require Users to re-validate their User Accounts if we believe that they have been registered with an invalid email address.
2.10 All User Accounts must be registered with a valid delivery address in order that any products or Samples redeemed by you may be delivered to you at such delivery address. You are responsible to ensure that the delivery address provided in your User Account is correct and accurate. Only Hong Kong addresses will be accepted for registration as delivery of products or Samples is only available for Hong Kong addresses.
2.11 If you use multiple logins for the purpose of disrupting a community or annoying other users, you may have action taken against you, including but not limited to suspension of any or all of your User Accounts.
3. USER ID, PASSWORD AND SECURITY
3.1 In the event that any user ID and/or password is used by you or issued to you by us during the process of your signing up to be a user/member of Freemore, you shall protect the secrecy of such user ID and/or password at all times and shall ensure that the user ID and/or password is not revealed or disclosed in any manner whatsoever to any person. You should change your password from time to time to enhance its security. You shall be fully responsible for all use and liability resulting from access to this Site with your user ID and/or password. We shall not be responsible for unauthorised transactions incurred by you arising from or in connection with the misuse or disclosure of your user ID and/or password.
3.2 Any passwords or rights given to you to obtain information or other contents are not transferable and may only be used by you. You must keep your password confidential and immediately notify us if any unauthorised third party becomes aware of that password or if there is any unauthorised use of your email address or any breach of security is known to you. You agree that any person to whom your user name or password is disclosed is authorised to act as your agent for the purposes of using (and/or transacting via) the Services and the Site. Maintenance of the confidentiality of your password is your responsibility.
3.3 If you suspect that your password has been compromised in any manner, you shall immediately inform us and change your password.
4. MAILING ADDRESS AND ADDRESS VERIFICATION
4.1 We may correct your postal address information with standardized postal representation to reduce the chances of misdelivery due to an incorrect or incomplete address.
4.2 Upon submission of your mailing address(es) to Freemore, you are required to double check the accuracy of the address(es). Freemore will not be liable for any loss or misdelivery of any product, sample or voucher as a result of your provision of a wrong/invalid address.
5. RETAIL PRODUCTS, SAMPLES, VOUCHERS
5.1 Any free item (including samples and vouchers) redeemed from Freemore is not intended or allowed to be sold. If you do so, your User Account with Freemore will be automatically deleted without prior notification.
5.2 We reserve the right to refuse to sell products or provide samples or vouchers to you if it reasonably appears to us that you intend to resell the products, samples or vouchers. In addition, we reserve the right to limit quantities of items purchased or redeemed by you.
5.3 Samples/vouchers/products are subject to availability.
5.4 The posting of prices on the Site is not an offer for sale of goods, and the order confirmation is not an acceptance of an offer to purchase goods. The contract for sale of goods between you and us is not entered into until we charge a valid credit card or otherwise accept payment from you.
6. TITLE AND DELIVERY OF PRODUCTS, SAMPLES AND VOUCHERS
6.1 All products, samples and vouchers shall be delivered via post unless otherwise stated.
6.2 All title and risk of loss and damage of products, samples and vouchers will be passed to you when your order is dispatched by Freemore.
6.3 Freemore will deliver the products, samples and vouchers according to the instructions in your order as accepted by Freemore. In the event the wrong products, samples and/or vouchers are delivered to you, please take a photo of such wrong products, samples and/or vouchers and send it to us for verification purposes. Upon verification, we will redeliver the correct products, samples and/or vouchers (as the case may be) to you. You are not required to return the wrong products, samples and/or vouchers to Freemore.
7. COLOR / PRODUCT DESCRIPTION
7.1 We have made every effort to display as accurately as possible the colours of our products and samples on the Site. Notwithstanding that, as the actual colors you see will depend on the settings of your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. We do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product or sample offered by the Site is not as described, Clause 6.3 above shall apply.
7.2 The effectiveness of any product or sample varies from case to case. Reviews of products and samples, which contain statements in relation to the effectiveness of any products or samples, may be found on the Site or on third party websites. We do not warrant the accuracy of any statements made by the reviewers in such reviews and accordingly we shall not be liable for any inaccuracy or misrepresentation in such reviews.
8. YOUR RESPONSIBILITY
8.1 You shall use the Services subject to the following conditions:
(a) you agree to abide by and comply with these Terms and Conditions at all times;
(b) you agree to abide by and comply with the Terms of Use of the Site;
(c) you agree to submit a copy of your HKID for verification purposes if requested by us; and
(d) you have provided all information we require in connection with your registration, and such information is accurate and complete.
8.2 You grant us the right to disclose specific information as required by any applicable law, direction of a regulatory authority or stock exchange or pursuant to a court order.
8.3 You acknowledge that incomplete or erroneous information provided by you may result in loss or delay in the delivery of your product, sample or voucher to your mailing address.
9. OUR RESPONSIBILITY
9.1 We will notify you of the charges you have to pay for your use of the Services.
9.2 In providing the Services, we act as an independent contractor and we are not an agent of any Merchant(s) or act in any other capacity unless otherwise specifically stated.
10. RETURN POLICY FOR ANY SALE OF PRODUCTS, SAMPLES OR VOUCHERS ON THE SITE
10.1 The required condition for return of any product shall be determined by the relevant Merchant.
10.2 All products, samples and vouchers are checked by Freemore’s staff before delivery to ensure that they are in good condition.
10.3 Once a product is dispatched, we will not entertain any requests for refunds or exchanges of such product. Freemore shall only be responsible to deliver the product ordered by you in accordance with Clause 6.3 above. All requests for returns and exchanges of the product shall be directed to the Merchant.
11. UNCLAIMED DELIVERIES
11.1 If you fail or refuse to
(i) accept delivery;
(ii) pay for delivery; or
(iii) collect the product, sample or voucher ordered by you, we may at our sole discretion:
(a) where appropriate, contact you and agree on the appropriate action to take;
(b) dispose the product, sample or voucher in any manner we deem fit without being liable to you.
12. DISCLAIMER AND EXCLUSION OF LIABILITY
12.1 We shall not be liable for all direct, indirect, ancillary or consequential loss or damage, including but not limited to the loss of profits, business and anticipated savings, even if the risk of such loss or damage was brought to our attention, resulting from your use of the Services, products, samples or vouchers, including but not limited to our failure to perform any of our obligations hereunder as a result of circumstances outside our control including but not limited to the outbreak of war, any governmental act, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any mode of transport or other force majeure, including fire, flood or any acts of God.
12.2 The Services, are provided on an “as is”, “as available” basis without any warranties whether express or implied.
12.3 We give no warranty as to the genuineness or authenticity of any product, sample or voucher from any Merchant.
12.4 You take responsibility for the use of any products or samples, taking into consideration the constitution of the person using such products or samples. For the avoidance of doubt, we shall not be liable for any consequence of use of products or samples, including but not limited to rash, skin irritation and allegies.
12.5 We will use reasonable endeavours to correct any errors or omissions as soon as practicable after being notified of them. However, we do not guarantee that the Services or the Site will be free of faults or that Samples will be free of error, and we do not accept liability for any such faults, errors or omissions. In the event of any such error, fault or omission, you should report it by contacting us at help@freemore.com.
12.6 We do not warrant that your use of the Services or the Site will be uninterrupted and we do not warrant that any information (or messages) transmitted via the Services or the Site will be transmitted accurately, reliably, in a timely manner or at all. Notwithstanding that we will try to allow uninterrupted access to the Services and the Site, access to the Services and the Site may be suspended, restricted or terminated at any time.
12.7 We do not give any warranty that the Services, the Site are free from viruses or anything else which may have a harmful effect on any technology.
12.8 We reserve the right to change, modify, substitute, suspend or remove without notice any information, Samples or Services on the Site from time to time. Your access to the Site and/or the Services may also be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore such access as soon as we reasonably can. For the avoidance of doubt, we reserve the right to withdraw any information or Samples or Services from the Site at any time.
12.9 We reserve the right to block access to and/or to edit or remove any material which in our reasonable opinion may give rise to a breach of these Terms of Use.
13. INDEMNITY
13.1 You shall indemnify and keep us indemnified at all times from and against all demands, claims, actions, suits and proceedings incurred, suffered or sustained by us in connection with the Services performed for you, and pay us damages, costs and interest in connection with such demands, claims, actions, suits or proceedings.
14. TERMINATION BY US
14.1 We reserve the right to terminate or suspend your User Account and/or the Services at any time without assigning any reason.
14.2 Without prejudice to the generality of the foregoing, we reserve the right to terminate or suspend your use of the Services if:
(a) there is abuse or misuse of the Services by you; or
(b) we are of the reasonable opinion that you have breached any of these Terms and Conditions.
14.3 We shall not be liable to you or to any other party for any damages, losses, cost or expenses howsoever caused by or arising out of such termination or suspension.
14.4 Upon the termination of any User Account, The Sample Store reserves the right to delete from server(s) any information contained in the Site, including, but not limited to, postings, comments, bookmarks, messages, user ratings and points in account. There will be no refund to any kind on termination and you agree to waive all rights to claim or request of such refund.
15. NOTICES
15.1 Any notices, demands or any other correspondences whatsoever shall be deemed to be communicated to you if the same is sent by ordinary post or email to the address provided under your User Account, or such other address as informed to us in writing prior to the dispatching of any notices, demands or any other correspondence whatsoever.
16. ASSIGNMENT AND SUB-CONTRACT
16.1 We have the right to assign or transfer or sub-contract all or part of our rights or obligations here under at our discretion without prior notice to you.
17. CHANGES TO TERMS OF USE
17.1 These Terms and Conditions may be modified from time to time. Any modifications to these Terms and Conditions will be effective upon publication on the Site. You should therefore read these Terms and Conditions carefully before you place any order. Your continued use of the Services after any modifications to these Terms and Conditions indicates your acceptance of the modified Terms and Conditions.
18. APPLICABLE LAW AND JURISDICTION
18.1 The laws of Hong Kong, without regard to the conflict of laws principles thereof, will apply to all matters relating to these Terms and Conditions.
Last updated: 3 June 2021
